Wednesday, August 22, 2012

(not) Ultrasound

I had my intake appointment on the 14th, last Tuesday, at my new clinic. They sent various body fluids off to be tested, and we all got to listen to baby’s heartbeat. The nurse also explained that since I will be opting to have a C-Section (I have already had to have two, and don’t want to risk serious complications), and my due date is December 31st, they would normally want to schedule the surgery for 1 week in advance which would land me in the hospital for a couple of days starting on Christmas Eve. She reassured me that we could push it back a couple of days so I can be with my kids on Christmas. Poor Christmas baby.

The clinic scheduled my 20 week, detailed ultrasound for the 21st, which actually coincides with my 21st week of pregnancy. I know and accept that this is my fault, because I hesitated to start prenatal appointments, not wanting to figure out how to fit them into my still otherwise normal life. But when that day came around, my partner had taken the day off of work, we had gotten the kids up and breakfasted, we were all dressed, I had done my makeup and hair... and I got a call from the clinic.

They informed me that their ultrasound machine was down. This was fairly early in the morning, so I can only assume that whatever it was, it happened overnight. At that point, they said they were bringing in a specialist to have a look and try to fix it, but they weren’t sure how long that would take. They asked me to call back before I left the house for my appointment, to check on the progress.

They’re a small, comfortable clinic, so it’s not surprising that they apparently have only one machine. Also, I am thankful that they caught us before we walked out the door, even though the clinic is only 6 minutes away, by google’s estimate. It is considerate of them to call.

When I called back about an hour later, the repair tech had only been there for around 20 minutes and still didn’t know what the trouble was. This time, “I’ll call you back as soon as I know something.” is what she offered.

When she called, about 15 minutes before my scheduled appointment, she explained that the machine was still not functioning, and they would need to reschedule my appointment, “does Friday morning work for you?”

I hate to be one of those disgruntled clients who gets short with a representative on the phone who had nothing to do with the delay. Don’t shoot the messenger. But the first thing to cross my mind was, “my partner is going to have to get ANOTHER day off.” and the truth is I wasn’t sure that Friday WAS going to be okay, because I needed to discuss it with him first. Even then, we have to wait until he goes back to work to see if he can even have the time off. I’m sure all of that made me sound... exasperated. I know it wasn’t this nice lady’s fault.

But I rescheduled my appointment for Friday at 9:15 AM. My partner just confirmed that morning off. Hopefully things will be fully functional by then, and we’ll see what there is to see.

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